Refunds & Returns Policy

This Refunds & Returns Policy applies to design services and custom printed material purchased through WrapNexus and provided by Templar Wraps LLC.

By placing an order, you acknowledge that our design services begin promptly after payment and that printed products are custom-produced for your specific project.

1. Design Services

All design service payments are nonrefundable.

Once a design payment has been made, work may begin immediately and the design payment cannot be canceled, returned, or refunded.

If a designer fails to reasonably meet the requirements of the agreed design brief, Templar Wraps LLC will work to correct the issue. This may include revising the design, reassigning the project to another designer, or having the design redone at no additional design charge when appropriate.

A designer-related issue does not create a right to a refund of the design payment.

2. Included Proofs and Revisions

Each purchased design includes:

• One initial design proof
• Up to three revisions for each vehicle or individual design project, such as a trailer, sign, or other separately designed item

Revisions must relate to the original design direction and project requirements.

After the three included revisions have been used, additional revisions are $50 each.

3. Response Deadline

Customers have seven (7) calendar days after each proof or revised proof is delivered to respond.

The seven-day period begins again each time Templar Wraps LLC sends a new or revised proof.

If the customer responds after the seven-day period and accepts the existing design without requesting additional changes, no additional design fee will be charged.

If the customer allows the seven-day period to expire and later requests additional revisions or design changes, the previous revision entitlement expires. Continuing design work will require the applicable design service to be purchased again.

Failure to respond within the seven-day period does not make previously paid design fees refundable.

4. Major Design or Project Changes

Reasonable changes to project specifications, materials, lamination, or other production selections may be accommodated, and any applicable material-price difference will be reflected in the order.

If the customer requests an entirely new design concept, changes the project in a way that requires the design to be substantially recreated, or abandons the approved design direction and requests a new one, the change will be treated as a new design.

The applicable full design fee for the requested design type will then apply.

5. Design Approval

Customers are responsible for carefully reviewing each design proof before approval.

Once a final design has been approved, the design is considered accepted and all design fees remain nonrefundable.

6. Custom Printed Material

All printed materials are custom produced for the customer's project.

Because these materials are custom-made, they cannot be returned or exchanged because of:

• A change of mind
• A change in vehicle or project plans
• A preference change after production
• A decision not to use the material
• Customer-provided information or artwork that was approved for production

Custom printed material may qualify for corrective action when there is a verified:

• Incorrect material supplied by Templar Wraps LLC
• Incorrect lamination supplied by Templar Wraps LLC
• Printing defect
• Shipping damage

7. Damaged, Defective, or Incorrect Material

Problems with printed material must be reported within thirty (30) days of delivery.

Claims must be submitted by email to print@wrapnexus.com.

The customer must provide clear photographs showing the problem. Templar Wraps LLC may also request photographs of packaging, shipping labels, the complete printed product, or other information reasonably necessary to evaluate the claim.

Customers should retain the affected material and original packaging until the claim has been resolved.

Templar Wraps LLC may request that damaged or defective material be returned. When a verified problem was caused by Templar Wraps LLC or occurred during shipment, Templar Wraps LLC will cover any return shipping that it specifically requires.

8. Reprints and Replacements

When Templar Wraps LLC verifies that it supplied the wrong material, supplied the wrong lamination, produced defective printing, or that the shipment was damaged, our preferred remedy is to correct or replace the affected material.

Whenever reasonably possible, Templar Wraps LLC will provide a reprint or replacement rather than a monetary refund.

There is no additional charge to the customer for an approved replacement resulting from a verified error covered by this policy.

9. Refunds and Store Credit for Printed Material

If an owner of Templar Wraps LLC determines that a replacement or reprint is not reasonably possible or appropriate, Templar Wraps LLC may approve either:

• A refund of the approved amount to the original payment method; or
• Store credit accepted by the customer.

Store credit will not be forced in place of an approved monetary refund.

Only an owner of Templar Wraps LLC may authorize a monetary refund.

When a full refund is approved, Templar Wraps LLC will refund the full approved amount without deducting payment-processing fees from the customer's refund.

Approved refunds are submitted to the original payment method within approximately two to three business days. The customer's bank or card issuer may require additional time to post the refund.

10. No Installation Services

Templar Wraps LLC and WrapNexus sell design services and printed material through this platform.

Installation services are not included.

This Refunds & Returns Policy therefore does not provide coverage for installation work, installation errors, or damage caused during installation by the customer or a third-party installer.

11. How to Request Assistance

To report an issue with an order, email print@wrapnexus.com.

Please include:

• Your name
• Order number
• Description of the issue
• Photographs when the request concerns printed material

We may request additional information necessary to review the issue.

12. Policy Acceptance

Customers must review and accept this Refunds & Returns Policy before completing a purchase.

The version of the policy accepted at checkout, along with the date and time of acceptance, may be retained with the customer's order.

13. Rights Provided by Law

Nothing in this policy is intended to limit or waive any right or remedy that cannot lawfully be limited or waived under applicable federal or state law.

This policy applies to orders placed within the United States.

Templar Wraps LLC reserves the right to update this policy for future purchases. Changes do not retroactively alter the version of the policy accepted for an earlier order.